Nordstrom

Nordstrom, Inc., is a leading fashion specialty retailer, offering customers one of the most extensive selections of clothing, shoes, and accessories for men, women, and children. Since 1901, they have been committed to providing customers with the best possible service—and to improving it every day.

App Design Company knew it was a match after our first meeting. Their values and ideals truly are in line with ours, which made the foundation to an amazing product.

Great customer service is a value deeply instilled into the culture at Nordstrom; employees and staff have built a reputation for being friendly and capable, and consumers know they will be treated fairly when they shop there because of the company’s “no questions asked” return policy. The great customer service is now backed by technological innovations.

Roles

UI Improvement

Checkout Cart

& Stronger Database for store

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The Problem

Nordstrom had apps before but they wanted an improved design and architecture. Their previous app had to be improved to make shopping easier for their customers. The apps essentially had to make it easier for the customers to know before they go to the store: see if their clothing, shoe or dress size and color are available on the store near them. Buy online and pick up in store to save time were the key features!

 

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Result

Nordstrom got an app which instantly became a hit among the customers of the store. The problems which were previously being faced disappeared and apps instantly got a better feedback from clients increasing the rating on stores.